Never Miss a Client Alert Again.
Response time is the #1 factor in client retention. James answers every call — outages, tickets, escalations — 24/7.
14 day free-trial. No credit card required.
Hear Tyler Handle Real Client Calls
Instant triage. Tickets created. SLAs protected.
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Missed Alerts = Lost Clients
When systems go down, clients expect instant response. Every minute without contact is a minute they're considering your competitor.
James answers every call instantly — outages, tickets, escalations — so your technicians can focus on fixing problems instead of answering phones.
What James Does
Help Desk Support
Creates and categorizes tickets, collects essential context, and routes issues to the correct technician or escalation queue.
Password Resets
Performs secure identity verification and automates account recovery to restore access instantly without manual intervention.
Status Updates
Provides real-time updates on open tickets, SLA progress, and resolution timelines, reducing client follow-up calls.
SLA Monitoring
Tracks service-level compliance, sends proactive alerts for potential breaches, and prioritizes tickets based on urgency.
Client Feedback
Follows up on closed tickets to gather satisfaction data, creating an automated feedback loop that improves quality scores.
Tyler Knows When to Get Your Technicians
AI that knows its limits. When Tyler needs backup, handoffs are seamless — with full context, so your team never starts from zero.
"I have Parkview Dental on the line — they're a Priority client. Their server is down and 6 workstations can't access patient records. I've confirmed it's not an internet issue, created ticket #TK-8847, and verified no scheduled maintenance. Practice opens in 45 minutes with a full patient schedule. Dr. Park sounds stressed. P1 escalation. Paging on-call tech now."
Your staff never starts from zero.
Tyler escalates when:
You Control the Rules
Define exactly what triggers a handoff. Update anytime, no code needed.
Smart Routing
Calls go to the right person — by department, skill, availability, or your custom rules.
Full Context Included
Transcript, customer info, sentiment, and summary. Your team picks up where AI left off.
See It In Action
Watch how James manages real-time support calls, triages requests, and keeps clients informed automatically.
How James Works
Detects the intent behind each call or message — whether it's a password reset, outage report, or new ticket — and classifies it correctly.
"My Wi-Fi is down again"
Detects the intent behind each call or message — whether it's a password reset, outage report, or new ticket — and classifies it correctly.
"My Wi-Fi is down again"
Results From MSPs Like Yours
"We were bleeding SLA penalties — $8K last quarter alone. Now we hit 100% response SLA every month. My techs aren't woken up for password resets anymore. They actually want to stay."
— Owner
TechServe IT Solutions · Phoenix metro
85 client accounts, 12 techs
100%
SLA Compliance
$8K→$0
Quarterly Penalties
+22
Tech Satisfaction
HIPAA-compliant 24/7 coverage
Won 3 new healthcare clients on service level
After-hours client communication
Client satisfaction +22 NPS
Tier 1 triage and ticket creation
Escalations reduced 55%
Your Helpdesk: Before & After
WITHOUT Tyler
P1 alert comes in. On-call tech's phone was on silent. SLA missed.
15 tickets from overnight. Start triaging. Clients already frustrated.
"I forgot my password" call. Takes 10 minutes. High-priority ticket waits.
Lunch. Calls go to voicemail. SLA clock keeps ticking.
Client executive calls directly. Bypasses helpdesk. Tech pulled from project.
Day ends. 3 SLA breaches. On-call tech dreading tonight.
Total Missed: 3+ SLA breaches
Lost: $2,500+ in penalties
Techs burned out, clients frustrated, churn risk
WITH Tyler
Tyler answered, triaged as P1, paged on-call, created ticket. SLA met.
Tyler handled 10 overnight calls. 5 tickets pre-triaged for review.
Tyler reset password in 2 minutes. Techs focus on real issues.
Tyler covers lunch. Zero SLA impact.
Tyler routes executive to right person with context. No interruptions.
100% SLA. Zero penalties. On-call tech only paged for real emergencies.
Total Missed: 0 SLA breaches
Captured: $2,500+ protected
100% SLA, techs happy, clients retained
Why MSPs Use James
Missed Calls
Every client request is captured and logged, no matter the hour.
Response Time
Tickets are created and categorized instantly with automated triage.
SLA Visibility
Real-time SLA tracking ensures proactive intervention before breaches occur.
Accuracy
Ticket data is consistent and complete across all integrated systems.
How Tyler Compares
See why businesses choose AI over traditional answering services
| Feature | Answering Service | Other AI | Tyler |
|---|---|---|---|
| Takes messages | |||
| Creates tickets | Slow | Instant | |
| Triages priority | Basic | Per your rules | |
| Checks client SLA | |||
| Pages on-call | Smart escalation | ||
| Multi-client support | |||
| Response time | 2-5 min | Varies | <60 sec |
| SLA guarantee | 95% | Varies | 100% |
| Setup time | Weeks | Weeks | Same day |
| Monthly cost | $2000-5000 | $500-2000 | Usage-based |
Connected to Everything That Matters
James integrates with the tools MSPs rely on: ConnectWise, Autotask, HaloPSA, ServiceNow, and major RMM platforms. He connects across ticketing, monitoring, escalation, and reporting systems to maintain visibility from first contact to resolution. Setup is guided, versioned, and tailored to your operational workflow.
Safety, Privacy, and Controls
Enterprise-grade security with granular controls to meet your compliance requirements.
Security Settings
Role-Based Access
Control user permissions and technician visibility by role and client scope.
Data Encryption
All ticket and call data are encrypted in transit and at rest.
Retention Policies
Define storage durations, redaction rules, and audit schedules.
SLA & Compliance Logging
Every interaction is timestamped and logged to meet ISO and SOC requirements.
Rollback Controls
Safely test workflows before deployment and revert configurations instantly.
"But What About..."
Common questions answered before you ask
Zero Risk. Seriously.
14-Day Free Trial
Full access, no restrictions
No Credit Card to Start
Try before you pay
Cancel Anytime, One Click
No contracts, no penalties
If Tyler doesn't hit 100% SLA and reduce after-hours escalations within 14 days, just turn it off. No charge, no awkward sales call, no hard feelings.
We're confident because we've seen it work 1,000+ times.
Outcomes You Can Expect
of client alerts answered — no more missed calls at 2am
response time is the top factor in MSP client retention
fewer SLA breaches through instant escalation
coverage for outages, tickets, and emergencies
average savings without adding overnight staff
Pricing That Scales With Your Operation
Start with the plan that fits your service volume and scale as your client base grows.
SMB
Automate daily operations in under 2 minutes.
Perfect for small teams that want instant AI voice automation without setup hassles.
AI Voice Agents
Talk to customers automatically
Workflow Builder
Design call flows visually
App Integrations
Connect your favorite tools
Multi-Call Handling
Answer many calls at once
Smart Knowledge Base
Pulls answers from your info
Complete Voice Platform
Everything to launch in minutes
Agency
White-label and resell agentic AI at scale.
Ideal for marketing, CX, or automation agencies building AI-powered client offerings.
Includes all SMB features, plus:
White-Label Setup
Your brand, your platform
Client Management
Unlimited client accounts
Growth Tools
Built-in analytics & templates
Priority Support
Direct help from our team
High-Volume Calls
Scales for large campaigns
Enterprise
Tailored deployments with full compliance and support.
For large organizations requiring dedicated architecture, integrations, and enterprise-grade SLAs.
Includes all Agency features, plus:
Custom Integrations
Built for your tech stack
Enterprise Security
SOC2, HIPAA, GDPR ready
Dedicated Expert
Your own solution architect
Guaranteed Uptime
99.9% reliability SLA
Custom Dashboards
Tailored reports & insights
What Happens After You Click "Get Started"
Enter your website (60 seconds)
Tyler learns your clients, SLAs, and escalation rules.
Test a call (2 minutes)
Call your new AI line. Hear exactly how it sounds.
Connect your phone (5 minutes)
Forward calls or port your number. We guide you step by step.
Go live (optional: shadow mode first)
Start answering calls. Adjust settings anytime.
See results (within 24 hours)
Dashboard shows tickets, SLA compliance, and escalation rate.
Questions? Our team is here. Live chat, email, or phone.
Trusted By MSPs Nationwide
4.9
G2 Rating
SOC 2
Type II
HIPAA
Compliant
Best AI for MSPs
G2 Winter 2026
"Best AI voice solution for MSPs — G2 Winter 2026 Report"
Ready to Stop Missing Client Emergencies?
Every missed alert is a client considering your competitor. James ensures that never happens.
14 day free-trial. No credit card required.