Never Miss a Customer Call Again.
When call volume spikes 10x, Ben handles every call — outage reports, billing, service requests — while your team restores service.
14 day free-trial. No credit card required.
Hear Sam Handle Real Customer Calls
Every outage reported. Every customer informed.
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Outages Spike Call Volume 10x
When the power goes out, everyone calls at once. Long hold times lead to complaints — and regulators take notice.
Ben answers every call instantly — outage reports, billing questions, service requests — so your team can focus on restoring service instead of answering phones.
What Ben Does
Outage Reporting and Updates
Automatically records outage reports, provides status updates, and shares estimated restoration times without waiting for an agent.
Billing Support and Payments
Offers real-time account balances, processes payments, and assists with due dates or payment plan setups securely.
Service Changes
Handles move-in and move-out requests, address updates, and connection transfers quickly and accurately.
Usage and Efficiency Insights
Delivers energy usage summaries, alerts for unusual consumption, and personalized conservation recommendations.
Notifications and Alerts
Proactively notifies customers about scheduled maintenance, upcoming bills, and payment confirmations to reduce inbound inquiries.
Sam Knows When to Get Your Representatives
AI that knows its limits. When Sam needs backup, handoffs are seamless — with full context, so your team never starts from zero.
"I have Maria Gonzalez at 1847 Oak Street calling about her power outage. She's a medical baseline customer — has oxygen equipment. Outage has been 2 hours, estimated restoration time is 4 more hours. I've confirmed the crew is on-site and documented her medical needs. She needs to know options for extended outage. Priority medical case. Transferring to emergency services now."
Your staff never starts from zero.
Sam escalates when:
You Control the Rules
Define exactly what triggers a handoff. Update anytime, no code needed.
Smart Routing
Calls go to the right person — by department, skill, availability, or your custom rules.
Full Context Included
Transcript, customer info, sentiment, and summary. Your team picks up where AI left off.
See It In Action
Watch how Ben manages billing questions, outage updates, and payment processing in real time.
How Ben Works
Detects whether the customer needs outage updates, billing support, or service changes, then routes the workflow accordingly.
"My power is out in Springfield."
Detects whether the customer needs outage updates, billing support, or service changes, then routes the workflow accordingly.
"My power is out in Springfield."
Results From Utilities Like Yours
"Last summer's heat wave hit and our phones exploded. 2,000 outage calls in 3 hours. AI answered every single one, gave estimated restoration times, and flagged our 47 medical baseline customers for priority callbacks. We would have drowned without it."
— General Manager
Valley Electric Cooperative · Rural Southwest
35,000 meters
2,000
Calls in 3 Hours
47
Medical Priority Flagged
Zero
PUC Complaints
Billing inquiries
Call handle time reduced 65%
Service scheduling
Appointment no-shows reduced 35%
Payment arrangements
Collections calls reduced 50%
Your Customer Service: Before & After
WITHOUT Sam
Heat wave. Transformer blows. 5,000 customers affected.
Calls flooding in. 200 in queue. 30+ minute wait times.
Medical baseline customer calls. Can't get through. Oxygen running low.
Customers giving up. Posting on social media. News station calling.
PUC complaint hotline lighting up.
Still 50 in queue. Team exhausted. Power still out.
Total Missed: Hundreds of calls
Lost: PUC complaints, media attention
Overwhelmed, customers scared, reputation damaged
WITH Sam
Heat wave. Transformer blows. 5,000 customers affected.
Sam absorbs surge. Provides outage updates. Zero wait time.
Sam flags medical baseline customer. Priority callback scheduled. Welfare check initiated.
Every call answered. Customers informed. Social media quiet.
Zero PUC complaints. Customers have ETR updates.
Team handled escalations only. Medical customers all contacted.
Total Missed: 0 calls
Captured: Reputation protected, compliance maintained
Every call answered, customers informed, team supported
Why Utility Providers Use Ben
Missed Calls
Every customer request is logged and responded to, even during high-volume events.
Resolution Time
Most billing and outage inquiries are resolved instantly.
Consistent Messaging
Customers receive accurate, compliant updates across every channel.
Payment Accuracy
Payments, usage data, and alerts are logged in real time without manual errors.
How Sam Compares
See why businesses choose AI over traditional answering services
| Feature | Answering Service | Other AI | Sam |
|---|---|---|---|
| Takes messages | |||
| Outage reporting | |||
| ETR updates | |||
| Medical baseline priority | |||
| Billing questions | |||
| New service setup | |||
| Surge capacity | Limited | Limited | Unlimited |
| OMS integration | |||
| Setup time | Weeks | Weeks | 5 min |
| Monthly cost | $2000-4000 | $500-2000 | Usage-based |
Connected to Everything That Matters
Ben integrates with major utility and communication platforms such as Oracle Utilities, SAP IS-U, Salesforce Energy Cloud, and payment processors. He syncs billing, CRM, and outage systems to provide seamless customer interactions and reduce agent workloads. Deployment includes guided setup, compliance verification, and continuous monitoring.
Oracle Utilities
SAP IS-U
Salesforce Energy Cloud
Itron
Landis+Gyr
Schneider Electric
Stripe
PayPal
Twilio
Genesys
Five9
Zendesk
Safety, Privacy, and Controls
Enterprise-grade security with granular controls to meet your compliance requirements.
Privacy Settings
Secure Authentication
Multi-factor verification ensures account protection during every interaction
Data Encryption
All financial and service data are encrypted in transit and at rest
Compliance Alignment
Meets SOC 2, GDPR, and PCI-DSS standards for data security and payments
Retention and Redaction Policies
Customizable to align with regional energy and privacy regulations
Rollback and Testing Controls
Allows safe testing and simulation before live rollout
"But What About..."
Common questions answered before you ask
Zero Risk. Seriously.
14-Day Free Trial
Full access, no restrictions
No Credit Card to Start
Try before you pay
Cancel Anytime, One Click
No contracts, no penalties
If Sam doesn't handle outage surges and reduce complaints within 14 days, just turn it off. No charge, no awkward sales call, no hard feelings.
We're confident because we've seen it work 1,000+ times.
Outcomes You Can Expect
of calls answered — even during 10x outage spikes
hold times eliminated — no more regulator complaints
reduction in call queue volume
availability for outage reports, billing, and service requests
call volume handled without adding staff during emergencies
Pricing That Scales With Your Operation
Select the plan that fits your service volume and customer communication needs.
SMB
Automate daily operations in under 2 minutes.
Perfect for small teams that want instant AI voice automation without setup hassles.
AI Voice Agents
Talk to customers automatically
Workflow Builder
Design call flows visually
App Integrations
Connect your favorite tools
Multi-Call Handling
Answer many calls at once
Smart Knowledge Base
Pulls answers from your info
Complete Voice Platform
Everything to launch in minutes
Agency
White-label and resell agentic AI at scale.
Ideal for marketing, CX, or automation agencies building AI-powered client offerings.
Includes all SMB features, plus:
White-Label Setup
Your brand, your platform
Client Management
Unlimited client accounts
Growth Tools
Built-in analytics & templates
Priority Support
Direct help from our team
High-Volume Calls
Scales for large campaigns
Enterprise
Tailored deployments with full compliance and support.
For large organizations requiring dedicated architecture, integrations, and enterprise-grade SLAs.
Includes all Agency features, plus:
Custom Integrations
Built for your tech stack
Enterprise Security
SOC2, HIPAA, GDPR ready
Dedicated Expert
Your own solution architect
Guaranteed Uptime
99.9% reliability SLA
Custom Dashboards
Tailored reports & insights
What Happens After You Click "Get Started"
Enter your website (60 seconds)
Sam learns your service areas, policies, and outage systems.
Test a call (2 minutes)
Call your new AI line. Hear exactly how it sounds.
Connect your phone (5 minutes)
Forward calls or port your number. We guide you step by step.
Go live (optional: shadow mode first)
Start answering calls. Adjust settings anytime.
See results (within 24 hours)
Dashboard shows calls, outage reports, and complaint rate.
Questions? Our team is here. Live chat, email, or phone.
Trusted By Utilities Nationwide
4.9
G2 Rating
SOC 2
Type II
Best AI for Utilities
G2 Winter 2026
"Best AI voice solution for utilities — G2 Winter 2026 Report"
Ready to Handle Every Outage Call?
When call volume spikes 10x, Ben ensures every customer gets through. Your team focuses on restoration.
14 day free-trial. No credit card required.