Alex for BPOs
Multi-client queue management, live agent assist. Transform service offerings and increase margins.
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Who Alex Is
Alex is your multi-client operations assistant. He helps business process outsourcing teams manage high call volumes, streamline tier-1 tasks, and deliver consistent client experiences across brands — all with one intelligent AI platform built for flexibility and control.
What Alex Does
Multi-Client Support
Configures separate AI agents for each client account or campaign while maintaining centralized oversight and analytics.
Tier 1 Automation
Handles FAQs, password resets, order status checks, and basic troubleshooting across industries — reducing manual workload for agents.
Live Agent Assist
Listens in real time, suggests next steps, retrieves customer data, and surfaces approved responses to boost agent productivity.
Performance Analytics
Delivers live dashboards tracking call volumes, resolutions, average handle time, and SLA performance for every campaign.
Quality and Compliance Monitoring
Transcribes calls, flags compliance gaps, and identifies coaching opportunities automatically.
See It In Action
Watch how Alex supports multi-client operations, automates routine calls, and boosts agent efficiency.
How Alex Works
Understands the request
Detects whether the inquiry belongs to client A, B, or C — automatically applying the right brand voice, scripts, and workflows.
"I'm calling about my shipment from Greenwave Electronics"
Authenticates and routes
Verifies customer identity securely, then routes calls or messages to the correct campaign or agent group.
Assists agents in real time
During live calls, Alex provides relevant information, suggests responses, and retrieves knowledge base entries instantly.
"I can check that for you. May I confirm your order number?"
Takes action
Closes routine tickets, logs outcomes, updates CRM fields, and hands off complex cases with context to live agents.
Closes the loop
Provides analytics on call outcomes, agent performance, and client satisfaction across all accounts.
Performance Dashboard
Why BPOs Use Alex
Missed Tickets
Every client request is handled instantly, no matter the campaign load.
Average Handle Time
Tier 1 tasks resolved automatically, freeing agents for complex issues.
Brand Consistency
Each client's workflows, tone, and policies are followed perfectly.
Accuracy
Interactions are logged automatically with zero data loss.
Connected to Everything That Matters
Alex integrates with major CRMs, telephony, and ticketing systems such as Zendesk, Five9, Freshdesk, Salesforce Service Cloud, and Genesys. He syncs with call recordings, transcripts, and client databases to deliver unified visibility and compliance. Setup is guided, version-controlled, and built for multi-client scalability.
Zendesk
Five9
Freshdesk
Salesforce Service Cloud
Genesys
Nice CXone
Twilio
RingCentral
HubSpot Service Hub
Intercom
Talkdesk
Zoho Desk
Safety, Privacy, and Controls
Enterprise-grade security with granular controls to meet your compliance requirements.
Privacy Settings
Role-Based Access
Separate client data access and permissions by account
Data Encryption
Secure communication and storage for all client and customer data
Compliance
Supports SOC 2, GDPR, HIPAA, and ISO 27001 standards
Retention Policies
Configurable per client to align with individual data policies
Audit and Rollback Controls
Track changes and safely revert configurations at any time
Outcomes You Can Expect
30–40% reduction in agent workload
Faster onboarding for new clients and campaigns
Higher client retention through improved SLAs
Real-time visibility into multi-brand performance
Better scalability without proportional hiring costs
Pricing That Scales With Your Operation
Start with the plan that fits your client load and campaign complexity.
SMB
Automate daily operations in under 2 minutes.
Perfect for small teams that want instant AI voice automation without setup hassles.
AI Voice Agents
Talk to customers automatically
Workflow Builder
Design call flows visually
App Integrations
Connect your favorite tools
Multi-Call Handling
Answer many calls at once
Smart Knowledge Base
Pulls answers from your info
Complete Voice Platform
Everything to launch in minutes
Agency
White-label and resell agentic AI at scale.
Ideal for marketing, CX, or automation agencies building AI-powered client offerings.
Includes all SMB features, plus:
White-Label Setup
Your brand, your platform
Client Management
Unlimited client accounts
Growth Tools
Built-in analytics & templates
Priority Support
Direct help from our team
High-Volume Calls
Scales for large campaigns
Enterprise
Tailored deployments with full compliance and support.
For large organizations requiring dedicated architecture, integrations, and enterprise-grade SLAs.
Includes all Agency features, plus:
Custom Integrations
Built for your tech stack
Enterprise Security
SOC2, HIPAA, GDPR ready
Dedicated Expert
Your own solution architect
Guaranteed Uptime
99.9% reliability SLA
Custom Dashboards
Tailored reports & insights
Ready to put Alex on the front line?
Your clients get faster results. Your agents stay focused on what drives growth.