SMS Consent Documentation

1. SMS Marketing Program Overview

AnyReach provides SMS notifications to subscribers who have expressly opted in to receive messages. Our SMS program includes:

• Product updates and feature announcements
• Service notifications and system status alerts
• Tips for optimizing AI agent performance
• Promotional offers and special events

All SMS communications are sent in full compliance with:

• The Telephone Consumer Protection Act (TCPA)
• The CAN-SPAM Act
• Carrier requirements
• Twilio's Acceptable Use Policy

2. Consent Methods and Documentation

AnyReach obtains and documents express written consent through the following methods:

2.1 Web Form Opt-In

Our web form includes the following required elements:

• Field for mobile phone number entry
• Unchecked checkbox that must be actively selected
• Explicit consent language including:
  • Company identification ("AnyReach")
  • Description of messages ("promotions, updates, and account notifications")
  • Frequency disclosure ("Up to 4 msgs/month")
  • Standard rate disclosure ("Msg & data rates may apply")
  • Opt-out instructions ("Reply STOP to cancel anytime")
  • Links to Terms and Privacy Policy

Records Maintained:

• Timestamp of consent
• IP address
• Phone number provided
• User agent information
• Copy of disclosure version shown
• Unique consent identifier
• Screenshot of form as seen by user

2.2 Keyword Opt-In

Users can text "JOIN" to our designated number to subscribe. Upon receipt:

• Automated response with full disclosure is sent immediately
• Consent is recorded in our database
• Subscription is activated

2.3 Verbal Opt-In

For verbal opt-ins collected by our customer support team, the standard script is:

3. Double Opt-In Process

For additional compliance protection, AnyReach implements a double opt-in process:

1. Initial Consent: User provides phone number and agrees to terms via web form or keyword.
2. Verification Message: System sends confirmation message requiring affirmative response.
3. Confirmation: User replies "YES" to complete subscription.

4. Opt-Out Mechanisms

Users can text any of the following keywords to opt out immediately:

• STOP
• CANCEL
• UNSUBSCRIBE
• END
• QUIT

Upon receipt of an opt-out keyword, we:

• Immediately stop all promotional messages
• Send a single confirmation message
• Update our database to mark the user as opted-out
• Maintain opt-out records indefinitely

5. Message Frequency and Content

5.1 Frequency

• Standard subscription: Up to 4 messages per month
• Service alerts: As needed for critical system notifications
• All frequency information is clearly disclosed during opt-in

5.2 Message Types

• Promotional: Special offers, new features, upgrades
• Informational: Product tips, best practices, industry news
• Transactional: Account alerts, service notifications
• Customer Service: Responses to customer-initiated inquiries

6. Consent Records

6.2 Data Retention

• Stored securely in compliance with data protection regulations
• Retained for a minimum of 4 years after the last message is sent
• Backed up daily with encryption
• Accessible for audit purposes

7. Certification

This documentation accurately represents the SMS consent practices of AnyReach as of May 2, 2025. We affirm that our processes meet or exceed all requirements set forth by the TCPA, carrier guidelines, and Twilio's Acceptable Use Policy.