Your buyer left with one question. The recovery email can’t answer it.
We started a checkout at 317 US Shopify stores selling $300–$3,000 products, then walked away. At the 299 where our email was captured, 85% sent nothing in three days. Of the 46 that wrote back, two addressed the decision the shopper was stuck on.
Free. It’s what we found at your checkout, next to what the best flows in your price range did.
- Shipping entered. Then nothing.“Does the 48-inch fit through a standard doorway?”
- The reminder arrivesYou left something in your cartComplete checkout →Default template. The question isn’t mentioned.
- Nothing else.Question still open
What we did
317 US Shopify brands selling $300–$3,000 products: outdoor and camping, golf, fitness, kitchen, e-bikes and scooters, home and furniture, auto parts and more.
- Step 01
One flagship product each
One main product line, a flagship between $300 and $3,000, the kind of purchase people research before they buy.
- Step 02
One guest checkout each
On 4 November 2026. Real email, real shipping address, no phone number, nothing paid.
- Step 03
Three days of waiting
Then we read everything that came back.
What came back
Mystery shop of 317 US Shopify stores, 4–8 November 2026. 299 checkouts captured our email.
- 110 stores wrote within the hour
- 2Median first email: 5.2 hours
- 319 stores at ~10 hours: Shopify’s default template
- 4253 stores: nothing by day three
What the best flows did instead
Four of the 46, described without names.
- Flow 01
A named fitment specialist, in plain text: reply with your car and I’ll check sizing, offset and finish. Two days later, a note from the co-founder on why the product costs what it costs.
- Flow 02
A “still unsure?” email that linked a model-finder quiz instead of a checkout button.
- Flow 03
A price table for every model, with “need help choosing? just reply.”
- Flow 04
A 60-day trial and live-chat hours in the second email, after the first reminder didn’t land.
None of them needed a code. They needed an answer.
A reminder is the wrong tool for a $1,000 cart
Someone who leaves a $40 cart forgot. Someone who leaves a $1,000 cart has a question: will it fit, which model, does it work with what I already own, is it worth the price. The reminder shows them the product again. The question stays open, and by hour ten they’ve asked it somewhere else.
Show them the product again and the job is done.
By hour ten they’ve asked it somewhere else.
An agent that answers, not a template that reminds
- Answers the actual questionWhen a checkout stalls, the agent follows up and answers the shopper’s actual question, from your catalogue, specs and policies.
- Sits beside the flow you already runYour reminders keep going; the agent handles the questions and hands anything it can’t answer to your team.
- Proven on considered purchasesBuilt on the platform the market leader in home pizza ovens uses for pre- and post-purchase questions about ovens and accessories.
How a pilot works
- Step 01
Set up beside your flow
We set the agent up on your catalogue and policies, beside the flow you already run.
- Step 02
Split at random
Your stalled checkouts are split at random. Half get your current flow, half get it plus the agent.
- Step 03
Read your own numbers
You see the difference in your own numbers.
Usage-based, or outcome-based on the lift the agent adds. We’ll fit it to how you want to measure it.
Get your store’s teardown
If your store was in the test, the teardown has:
- Your timeline: what reached us, when, and from which tool.
- Where you sit against the 46 stores that wrote back, and against anonymised peers in your category.
- The one question a shopper has at your checkout, and where your flow leaves it unanswered.
- A sample of the agent handling that exact checkout.
Not one of the 317? We’ll run your checkout and send the same report.
Anyreach, Inc. · 11596 Southwood Dr, Saratoga, CA 95070 · anyreach.ai